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Course Syllabus LI 805XS Management in Information Organizations Fall Semester 2017 Faculty: Sandra Valenti E-mail: svalenti@emporia.edu Primary Phone: (620) 341-6964 Online Course Login: canvas.emporia.edu Credit Hours: 3 Meetings: Internet begins 8/21 Class meetings: 9/15-16, 11/3-4 Important Dates for Fall 2017 8/21 First Day of Class 9/1 Last Day to Add/Drop 10/27 Last Day to Withdraw 12/8 Last Day of Classes 12/16 Commencement 12/19 Final Grades Due Program Goal The goal of the SLIM Master of Library Science program is to prepare creative problem solvers who will provide proactive client-centered services in information agencies. Catalog Description (Prerequisite: LI 801 or concurrent enrollment.) Students learn the foundations and basic skills necessary for the management of information organizations. Students examine and apply management skills, including planning, organizing, leading, and influencing. (Required) (Approved 8/8/2012) Course Learning Outcomes By the end of the course, students will be able to: Program Outcomes Professional Values ALA Core Competence(s) 1 Demonstrate basic principles of organizational planning to guide operational decisions and effective change. PO8 PV1,2 8A, 8E 2 Identify the elements of a budget and the principles of sound fiscal management to support organizational goals and decisions. PO8 8A, 8C 3 Describe the characteristics of an organization’s structure and the relationship between the structure and the organization of staff. PO8 8A, 8C 4 Demonstrate the basic principles of human resource management and how to apply these to supervise staff in support of organizational goals. PO8 PV1,2 8B 5 Define the elements of project management and the principles that support effective group – and team-work. PO8 PV1,2 8D 6 Explain the elements of physical facilities management to enhance usability. PO8 8A, 8C 7 Discuss methods of managing and evaluating relationships with constituents and stakeholders. PO8 PV1,2,3,4 8D Approved 3/9/2015 Instructor Contact Information The syllabus header contains my contact information. Email is usually the best way to reach me. Please email me through the Canvas Inbox to be sure I get your messages in a timely way. I generally respond to email within 24 hours, and usually much more quickly (except on Sundays, when I sometimes do not check my e-mail at all). I give priority to student email. If you mail me using the Canvas Inbox feature, your message will carry a subject header that identifies it as coming from a student. I read and respond to these first. I will hold optional office hours each week using Zoom, a web conferencing technology available in Canvas. You will see a link to the meeting room in each module. I am also available to talk with you by appointment, and enjoy hearing your questions, comments, and critiques. Required Readings Moran, B. B., Stueart, R. D., & Morner, C. J. (2013). Library and information center management, (8th ed.). Santa Barbara, CA: Libraries Unlimited. ISBN 13: 978-1-59884-989-9 Note: A new edition is forthcoming; you may be able to find this book used. American Psychological Association. (2010). Publication manual of the American Psychological Association, (6th ed.). Washington, DC: Author. ISBN 13: 978-1-4338-0561-5 – Perfect bound ISBN 13: 978-1-4338-0562-2 – Spiral bound (will lie flat!) You will also be required to read various articles, watch video, and consume other content throughout the course. See each module’s Overview, Objectives, and Readings page for a list. Optional Readings Chrislip, D. D., & O’Malley, E. (2013). For the common good: Redefining civic leadership. Wichita, KS: KLC Press. Note: We will base our discussions of the idea and principles that appear in this book. It is not required, but you may want to have it for the course. ISBN-10: 0988977702 ISBN-13: 978-0988977709 Learning Activities Modules for this course tend to be about two weeks long. Please be sure you check due dates closely. Major assignments are generally due Mondays at midnight. This is because our helpdesk is not a 24 x 7 operation and because I sometimes go all day on Sunday without checking mail (!). Discussions We are piloting a new way to manage discussions in the course, where you will explore some of the adaptive problems that surround libraries and library managers these days. You will find a recording in the Introductory Information | Resources module that describes our methods for the semester. Emporia State University partners with the Kansas Leadership Center (KLC) to offer content geared toward helping communities define, and then work toward, the common good that will help them prosper. We will apply their framework to our discussions. Essentially, the discussions will attempt to take a more 360o look at adaptive issues. You will select discussion groups for the semester and will explore various interpretations of each problem scenario presented. KLC describes four competencies that you will employ as you study the scenarios: Diagnose situation, energize others, manage self, and intervene skillfully. Your groups will examine the questions presented through these lenses. Reflections give you a chance to think about module materials as they pertain to how you might react in certain situations, to help you place the materials in context. You may decline to submit any two reflections of your choosing, except for the last one. Canvas has been configured to drop the lowest two scores of your reflections, so you need do nothing to make this work. Sometimes, students will post a page that says, “This is the reflection I am dropping.” That’s fine, too. Your reflections are not graded to APA style, and should be about 1½ - 2 pages in length. Please be sure to put your name on your papers. Assignments (one of these is a quiz) allow you to report on your understanding of content. There is an assignment due for each module. You will write to APA 6th style for these, unless otherwise stated. Plan for your papers to be about 3-4 pages long, not counting your cover page and references page. The Final Project uses a packet of materials to orient you to the project. It is not a group assignment. In the scenario given, you are asked to implement a change to the budget and organizational chart (and therefore roles and responsibilities of your staff) of a library, based upon the information provided in the instructions. There is no rubric for this assignment, but a checklist is presented for your use. Participation points for each of our two weekends together comprise part of your grades. Please do come prepared to share your thoughts and ideas with others. Whether or not you currently work in a library setting, you will have valuable information to share with the group. Part of your weekend participation grades will involve presenting materials to the group. You will be notified via Canvas of the requirements for each of these presentations. Please note that this is a graduate-level, 3-hour course. You should anticipate working at least 9- 12 hours per week on the course. Your writing must conform to a graduate-level standard: it should be clear, concise, properly organized, and correctly cited using the Publication Manual of the American Psychological Association. Please do take time for a final proofread of your work before you submit it for grading. Assignments Assignment Due Date Points Introductory Module Introduction Discussion (DI): Management Goals Respond to Peers Aug 25 Aug 28 5 5 APA Style Quiz Aug 28 10 Meeting Times Survey Aug 28 0 Module One Discussion One (D1): Being the Change Agent Respond to Peers Sep 5 Sep 7 5 5 Assignment One (A1): Management Theories Sep 11 20 Reflection One (R1): Management Skills Sep 11 10 Module Two Discussion Two (D2): Planning – SWOT & PEST Respond to Peers Sep 18 Sep 21 5 5 Assignment Two (A2): Facilities Tour Sep 25 20 Reflection Two (R2): Marketing your Library Sep 25 10 Module Three Discussion Three (D3): Eliminating Discrimination Respond to Peers Oct 2 Oct 5 5 5 Assignment Three (A3): Organizational Structure Oct 9 20 Reflection Three (R3): Translating Power Oct 9 10 Module Four Discussion Four (D4): Staff Reduction Respond to Peers Oct 16 Oct 19 5 5 Assignment Four (A4): HR Quiz Oct 23 20 Reflection Four (R4): Team Building Ideas Oct 23 10 Module Five Discussion Five: Homeless Patrons Respond to Peers Oct 30 Nov 2 5 5 Assignment Five (A5): Your Management Style Nov 6 20 Reflection Five (R5): Working in Teams Nov 6 10 Module Six Assignment Six (A6): Final Project Nov 27 50 Module Seven Discussion Seven (D7): Library Security Respond to Peers Dec 4 Dec 7 5 5 Assignment Seven (A7): Peer Review Dec 4 20 Final Reflection (R7): Your thoughts on discussions Dec 8 10 Weekend One Participation 20 Weekend Two Participation 20 Total Course Points 350 Tentative Course Outline Session Topics Additional Dates Intro Module Aug 21 - Aug 28 Getting Acquainted Discussion Instructions First class day Aug 21 Watch due dates this week! Module One Aug 29 - Sep 11 Management Theory and Change Management Sep 4: Labor Day. Chillax. Module Two Sep 12 - Sep 25 Planning, Facilities, and Marketing Sep 15 & 16: Weekend One Module Three Sep 26 - Oct 9 Organizations, Structure and Culture Module Four Oct 10 - Oct 23 Human Resources Functions Oct 12 & 13: Fall break Oct 17: Midterm grades due Module Five Oct 24 - Nov 6 Leadership and Motivation Nov 3 & 4: Weekend Two Module Six Nov 7 - Nov 20 Coordinating and Budgets Nov 10: Veteran’s Day Honor a veteran! Module Seven Nov 21 -Dec 8 21st Century Management Nov 22 - 26: Thanksgiving Last class day – Dec 8 SLIM Technology Requirements SLIM has specific hardware, software and network requirements for all students that are specified on the SLIM website at http://tinyurl.com/SLIMtechnology. Computer technology is integrated throughout the curriculum, including the use of Canvas, ESU’s learning management system, and use of video-conferencing software. All students must have devices, high-speed Internet access, and current software for home use that makes possible full participation in extensive course assignments. The ESU financial aid office provides details about possible funding for purchase of computer equipment at https://www.emporia.edu/finaid/. Grading Criteria Rubrics are provided for each discussion, assignment, and reflection. A checklist is given for the final project. Please see this content within the Canvas course structure. SLIM Grading Scale 96 -100 A 77 - 79 C+ 90 - 95 A- 74 - 76 C 87 - 89 B+ 70 - 73 D 84 - 86 B 0 - 69 F 80 - 83 BSLIM Grade Policy All graduate courses required in the university-approved curricula of SLIM’s master’s programs, certificate programs, academic concentrations, and doctoral program–or their approved substitutions–must be passed with a final grade of B- or better to receive academic credit. If a student does not receive a final grade of B- or better in any or all of SLIM’s required courses, then the student will be given an academic warning and the student will be notified by SLIM administration that he or she must retake that course or those courses. In addition, if a student has a semester GPA of less than 3.0 he or she will be given an academic warning. When a student has been given an academic warning, an administrative hold will be placed on the student’s record to block future enrollment, and the student will be removed from any registered courses for the upcoming semester. Before the student can be enrolled, he or she is required to meet with the student’s academic advisor with the goal of developing an academic improvement plan. The administrative hold can only be released by the student’s academic advisor or by the SLIM dean upon satisfactory completion of the academic improvement plan. If the student fails to complete the terms set forth in the academic improvement plan, then the student’s academic progress will be reviewed by the student’s academic advisor and the SLIM dean, and a decision will be made regarding whether the student should be academically dismissed from SLIM’s graduate program. This SLIM Grade Policy applies to all students in SLIM’s master’s degree programs, certificate programs, the doctoral program, and academic concentrations. It also applies to all those who have passed into MLS or doctoral degree candidacy. (Updated 8/26/2014) SLIM Attendance Policy Students must attend all face-to-face classes. Class hours for weekend face-to-face meetings are 6pm-9pm on Friday and 9am-5pm on Saturday. In cases of emergency, go to http://www.emporia.edu/slim/studentresources/policies.html for more information. SLIM Incomplete Grade Policy SLIM’s Incomplete Grade Policy upholds the Emporia State University Incomplete Grade Policy (for full policy, go to: http://www.emporia.edu/regist/trnscpt/grades.html). SLIM’s Incomplete Grade Policy further stipulates that an incomplete request will not be considered approved without an Incomplete Request Form having been submitted by the instructor and approved by the SLIM dean within two weeks after the issuance of the incomplete. If the incomplete grade is being requested for reasons of health, then documentation must be submitted to the SLIM dean’s office before the final grade change is made. If a SLIM student’s request for a single incomplete grade is approved by the instructor and dean, then the student will be limited to enrolling in six credit hours in the immediately succeeding semester. If a SLIM student requests more than one incomplete grade to be issued at the conclusion of a semester, then an administrative hold will be placed on the student’s record to block future enrollment until all incomplete grades are finished and the final grade changes have been submitted by the instructor(s), signed by the SLIM dean, and accepted by the ESU Registrar’s Office. SLIM Netiquette Policy This course will involve the exchange of ideas, questions, and comments in an online and/or blended learning community. In all of your class communications, please use the same tact and respect that you would if you were talking to classmates face to face. Remember that in online communication the visual and auditory aspects are missing, so be especially careful to ensure your emails and discussion postings accurately convey your meaning and are not open to misconstruction. Humor is especially difficult to convey in this environment, so take extra care with your writing. Please maintain your professionalism and courtesy at all times when interacting with others in the class. Course Evaluations Course evaluation is an important part of the process of teaching and learning. SLIM uses the IDEA evaluation instrument to gather feedback from students on the effectiveness of each and every course. The resulting data is reviewed by the instructors and the Dean, who work together to improve teaching and learning across the whole of SLIM. Evaluation surveys are made available to students toward the end of each semester, and periodic email reminders are sent to encourage participation. The surveys are administered by The IDEA Center through the Campus Labs platform, and student responses are anonymous (unless students share any identifying information in their comments). Nobody in SLIM has access to individual student surveys at any time, and aggregated data is only made available to instructors at least one week after final grades have been submitted. (Updated 4/16/2015) Faculty-initiated Student Withdrawal Procedure SLIM instructors follow the university's policy of faculty-initiated student withdrawal which states: If a student's absences from class, disruptive behavior, lack of prerequisites, or academic dishonesty become detrimental to the student's progress or that of other students in the class, the faculty member may advise the student to withdraw from the class. Withdrawal may also be advised if the student is inappropriately enrolled in the class. If the faculty member chooses to withdraw the student, he/she shall attempt to notify the student in writing that a faculty initiated withdrawal is in progress. This notification will be copied to the department chair and Academic Affairs office to serve as the request for withdrawal. If efforts to contact the student have been unsuccessful, or unacknowledged, the faculty member shall then seek the aid of the Academic Affairs office in contacting the student. The Academic Affairs office shall provide the student with information about the existing appeals procedures. Upon receiving a written request for withdrawal from the faculty member, the Academic Affairs office may initiate a student withdrawal from the class. None of the above implies or states that faculty members are required to initiate any student withdrawal. [Policy and Procedures Manual 4E.13] Academic Dishonesty At Emporia State University, academic dishonesty is a basis for disciplinary action. Academic dishonesty includes but is not limited to activities such as cheating and plagiarism (presenting as one's own the intellectual or creative accomplishments of another without giving credit to the source or sources.) The faculty member in whose course or under whose tutelage an act of academic dishonesty occurs has the option of failing the student for the academic hours in question and may refer the case to other academic personnel for further action. Emporia State University may impose penalties for academic dishonesty up to and including expulsion from the university. Disabilities Policy Emporia State University will make reasonable accommodations for persons with documented disabilities. Students need to contact the Director of Disability Services and the professor as early in the semester as possible to ensure that classroom and academic accommodations are implemented in a timely fashion. All communication between students, the Office of Disability Services, and the professor will be strictly confidential. Contact information for the Office of Disability Services: Office of Disability Services 106 Plumb Hall Emporia State University 1 Kellogg Circle / Box 4023 Emporia, KS 66801 Phone: 620/341-6637 TTY: 620/341-6646 Email: disabser@emporia.edu