| Link | Description |
|---|---|
| 2015ACRL_framework for information literacy in higher education | Association of College and Research Libraries. (2015). Framework for information literacy in higher education. American Library Association. Retrieved from http://www.ala.org/acrl/standards/ilframework |
| 2014Ard_reference and research services in special libraries | Ard, C. & Livingston, S. (2014). Reference and research services in special libraries: Navigating the evolving riches of information. Journal of Library Administration, 54, 518-528. doi:10.1080/01930826.2014.953395 |
| 2007Berman_classism in the stacks | Berman, S. (2007). Classism in the stacks: Libraries and Poverty. Journal of Information Ethics, 16(1), 103-110. |
| 2016Buss_do we still need reference services in the age of google and Wikipedia | Buss, S. P. (2016). Do we still need reference services in the age of Google and Wikipedia? The Reference Librarian, 57(4), 265-271. doi: 10.1080/02763877.2015.1134377 |
| 1986Dervin_neutral questioning | Dervin, B., & Dewdney, P. (1986). Neutral questioning: A new approach to the reference interview. RQ, 25(4), 506–13. |
| 2009Dervin_sense-making | Dervin, B., & Naumer, C. M. (2009). Sense-making. In Encyclopedia of Library and Information Sciences, third edition (pp. 4696–4707). Taylor & Francis. |
| 2012ALA_diversity standards | Diversity standards: Cultural competency for academic librarians. (2012). College & Research Libraries News, 73(9), 551-561. Retrieved from http://www.ala.org/acrl/standards/diversity |
| 2007Fallis_information ethics for twenty-first century library professionals | Fallis, D. (2007). Information ethics for twenty‐first century library professionals. Library Hi Tech, 25(1), 23-36. doi: 10.1108/07378830710735830 |
| 1967Goffman_Interaction Ritual | Goffman, Erving Goffman, E. (1967). Interaction Ritual: Essays on Face-to-Face Behavior. Pantheon Books: New York. |
| 2001Gorman_values for human-to-human reference | Gorman, M. (2001). Values for human-to-human reference. Library Trends, 50(2), 168-182. |
| 2014Jordan_reference desks in public libraries | Jordan, M. W. (2014). Reference desks in public libraries: What happens and what to know. The Reference Librarian, 55, 196-211. doi: 10.1080/02763877.2014.910742 |
| 2005Kelly_brief introduction to personal construct theory | Kelly, G. A. (2005). A brief introduction to personal construct theory, in International Handbook of Personal Construct Psychology. F. Fransella (Ed.). Chichester, UK: John Wiley & Sons, Ltd. Available at https://books.google.com |
| 2008Kern_lessons from telephone reference | Kern, K. M. (2008). Have(n’t) we been here before? Lessons from telephone reference. The Reference Librarian, 41(85), 1-17. |
| 2012Kreighbaum_handing over the fish | Kreighbaum, T. (2012). Handing over the fish. Social Responsibilities Round Table SRRT Newsletter, 180. Retrieved from http://www.libr.org/srrt/news/srrt180.php |
| 1991Kuhlthau_inside the search process | Kuhlthau, C. C. (1991). Inside the search process: Information seeking from the user’s perspective. Journal of the American Society for Information Science, 42(5), 361-71. |
| 2008Kuhlthau_from information to meaning | Kuhlthau, C. C. (2008). From information to meaning: Confronting challenges of the twenty-first century. Libri: International Journal of Libraries & Information Services, 58(2), 66–73. |
| 2001McPherson_homophily in social networks | McPherson, M. Smith-Lovin, L. & Cook, J. M. (2001). Birds of a feather: Homophily in social networks. Annual Review of Sociology, 27, 415-444. doi:10.1146/annurev.soc.27.1.415 |
| 2009Overall_cultural competence | Overall, P. M. (2009). Cultural competence: A conceptual framework for library and information science professionals. Library Quarterly, 79(2), 175-204. |
| 1953Rothstein_development of the concept of references service in American libraries | Rothstein, S. (1953). The development of the concept of reference service in American libraries. The Library Quarterly, 23(1), 1-15. |
| 2013Saunders_reference services competencies in public and academic libraries | Saunders, L. & Jordan, M. (2013). Significantly different? Reference services competencies in Public and Academic Libraries. Reference and User Services Quarterly, 52(3), 216-223. |
| 2007Selby_evolution of the reference interview | Selby, C. (2007). The evolution of the reference interview. Legal Reference Services Quarterly, 26(1/2), 35-46. doi: 10.1300/J113v26nO1_03 |
| 2017Soito_approaches to foster collaboration between academic libraries and the Wikipedia community | Soito, L. (2017). Free knowledge: Approaches to foster collaboration between academic libraries and the Wikipedia community. Collaborative Librarianship, 9(1), 47-58. Ulvik, S., & Salvesen, G. (2007). Ethical reference practice. New Library World, 108(7/8), 342–353. http://digitalcommons.du.edu/collaborativelibrarianship/vol9/iss1/8/ |
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